Replace or Repair (for an Incorrect or Damaged Item)
If we send you an incorrect art item or you receive a damaged product, simply contact us within 14 days of receiving your order. We will issue you a return approval code, and will promptly fix or replace your order with an identical item at no charge. If the artwork is damaged, please be sure to take a photo of the item and shipping container. We will provide a prepaid return shipping label.
If you wish to return and exchange your artwork order for any reason other than receiving an incorrect or damaged product, please contact us within 14 days of receiving your order. We will issue you a return approval code, and will promptly exchange your item for one of equal value, at no charge. Please note, the original item must be returned undamaged in the original shipping container, and customer is responsible for return shipping costs.
Cancel or Change an Order
All artwork is made-to-order. Once your order is received we immediately begin production to create the item specifically for you. Therefore, once an item is ordered, we cannot guarantee we will be able to cancel or change it. If you need to cancel or change an order please contact us immediately. If we are able to cancel or change the order prior to the start of production, there will be a 10% fee applied (for incurred payment processing charges and handling fees). PLEASE NOTE: WE CANNOT GUARANTEE YOUR ARTWORK ORDER CAN BE CANCELLED OR CHANGED ONCE PRODUCTION HAS COMMENCED.
We offer a 14-day replacement or exchange only. We do not provide refunds unless an order is cancelled prior to commencement of production.
Digital sales are final. Digital art files are non-returnable, non-exchangeable and non-refundable.
To initiate an exchange, repair or replacement, please contact us via the Contact page You may also call us during regular business hours (Mon-Fri 10am to 4pm Pacific Time).